Delivery & Scope Exchange Policy
Effective Date: April 1, 2026 | Last Updated: March 23, 2026
1. About This Policy
Bizztimes is a technology services and software development firm. We do not sell physical consumer goods. In any regulatory or platform context, "Shipping" refers to the digital delivery of contracted work products — source code, deployed environments, design files, reports, and documentation. "Exchange" refers to scope changes or substitutions within a project, as described in Section 5.
Exception: Where Bizztimes procures physical hardware or licensed software media on a client's behalf, Section 6 applies.
2. Digital Delivery of Deliverables
All digital deliverables are handed over through agreed secure channels, including:
- Private repository (GitHub / GitLab / Bitbucket) with access granted to the client's technical contact.
- Secure cloud storage link (Google Drive, AWS S3, or equivalent) restricted to the client.
- Deployment to client-designated environment with handover credentials documented.
- Email delivery for smaller assets such as reports or design files.
The delivery method for each engagement is confirmed in the Statement of Work or Project Kickoff Document. Bizztimes is not liable for delays caused by the client's failure to provide access credentials, environment specifications, or timely feedback at handover.
3. Delivery Timelines & Milestones
Project delivery follows a milestone-based structure agreed in the SOW. The standard workflow:
- Project Initiation: SOW signed, advance received, team allocated, kickoff held. Development begins per agreed start date.
- Milestone Delivery: Each deliverable submitted for client review before the next phase. Client has 5 business days to review unless agreed otherwise.
- Feedback & Revisions: In-scope feedback incorporated in the revision cycle. Out-of-scope requests are treated as change requests (Section 5).
- Final Delivery & Handover: Final deliverable submitted via agreed channel. Client sign-off requested. Final invoice raised on delivery or per payment schedule.
- Post-Delivery Support: Warranty period commences from sign-off date (Section 7).
Delays caused by the client (delayed inputs, approvals, or payments) automatically extend the project timeline by an equivalent period at no additional cost to Bizztimes.
4. Acceptance & Sign-off
Upon submission of a deliverable, the client has 5 business days (or as specified in the SOW) to:
- Confirm acceptance in writing, or
- Submit specific, documented feedback for revision within scope, or
- Raise a formal dispute with supporting evidence of deficiency.
Deemed Acceptance: If no written response is received within the review window, the deliverable shall be considered accepted. Bizztimes will issue a delivery confirmation notice before deeming acceptance.
| Revision Type | Covered? | Treatment |
|---|---|---|
| Bugs against agreed specification | Yes | Included; no extra charge |
| Minor UI/UX adjustments | Limited | Up to 2 rounds per milestone; beyond that, billed as change request |
| Feature additions post-specification | No | Change request required |
| Change in design direction | No | New scope; separately quoted |
| Technical defects proven against spec | Yes | Priority fix at no charge within warranty period |
5. Scope Exchange & Change Requests
A Scope Exchange is the process by which a client requests substitution, expansion, or reduction of agreed deliverables after work has commenced. All requests must be submitted in writing.
- In-scope work: Delivered as agreed; no additional charge.
- Scope reduction: Removing a feature or module. Savings credited only if Bizztimes has not yet commenced that module.
- Scope addition or substitution: Requires a Change Order with revised timeline and pricing before work begins.
Bizztimes will assess the request and provide a Change Order within 3 business days. Work does not commence on the change until both parties sign the Change Order. Significant mid-milestone changes may require a project restructure, which will be communicated transparently.
Like-for-like substitutions (swapping one agreed feature for another of comparable effort) may be accommodated at no additional cost, subject to Bizztimes' assessment and mutual written agreement.
6. Physical Deliverables & Hardware
Where Bizztimes procures physical items on a client's behalf:
- Items are delivered to the client's registered address. Delivery timelines are governed by vendor lead times and communicated in advance. Shipping charges are billed separately with supporting invoices.
- Returns and exchanges are subject to the original vendor's return policy. Bizztimes will facilitate but cannot guarantee vendor acceptance after 7 days from delivery or once an item has been opened or installed. Return shipping costs are borne by the client unless the item was delivered defective.
- Damaged or defective items must be reported within 48 hours of delivery with photographic evidence. Bizztimes will coordinate replacement or vendor warranty claim at no additional service charge.
7. Warranty & Post-Delivery Support
All software delivered by Bizztimes carries a 30-day warranty from the date of client sign-off, unless otherwise specified in the SOW.
| Coverage | Included | Excluded |
|---|---|---|
| Bugs against agreed specification | Yes — priority fix, no charge | — |
| Performance issues (pre-existing) | Yes | — |
| New feature requests | No | Quoted separately |
| Issues from client-side changes post-handover | No | Client's responsibility |
| Third-party API / infrastructure failures | No | Beyond Bizztimes' control |
| Data loss from client-managed environments | No | Client's infrastructure responsibility |
Post-warranty support is available through a separately contracted Annual Maintenance Contract (AMC) or T&M retainer.
Contact
If you have any questions, concerns, or requests regarding this Delivery & Scope Exchange Policy, please contact us:
Bizztimes
CZ-17, 1st Floor, 9th Lane, Sector-B, Metropolitan
Kolkata - 700105, West Bengal, India
Email: swaroop@bizztimes.com
Phone: +91 99032 94089